From Burnout to Breakthrough: How a Glasgow Marketing Agency Regained Control in 90 Days
Overview
When our client, the founder of a mid-sized marketing agency in Glasgow reached out, she was exhausted. Her team relied on her for every decision, client projects were slipping, and cash flow kept fluctuating. Growth had stalled, and she felt stuck. Yet within 90 days, everything changed. This case study shows exactly how we diagnosed the root problems, rebuilt clarity, and reclaimed control, so she could stop firefighting and start leading again.
As the agency grew from £500k to £1.2M revenue, informal systems no longer worked. Teams delivered inconsistently, client deadlines slipped, and the founder spent most days troubleshooting rather than strategizing. She no longer trusted her own profit forecasts. Two months passed without changes, and stress led to burnout. Productivity fell, margins tightened, and she felt trapped in the weeds, her business depending entirely on her decisions.
Our 90-Day Reset Process:
1. Clarity Call & Root Diagnosis
In our free clarity call, we mapped out the chaos: communication gaps, bottlenecked approvals, and lack of standardised workflows. We agreed on three key focus areas: operations, roles, and profitability visibility.
2. Rebuild with Clear Strategy
We introduced a simple operating model:
Defined team responsibilities and decision rights
Created a weekly dashboard showing clients, revenue, and margins
Rolled out three core SOPs for new campaigns, client onboarding, and reporting
These changes cut back urgent fires and unclogged the founder’s time from 70 to 40 hours per week within 30 days.
3. Founder Moves Back to CEO Role
With systems in place, the founder could trust her team and step back. She regained evenings, started planning strategy instead of firefighting, and rebuilt profit margins by 12% in month two. Client satisfaction rose, and growth restarted.
Outcome & Results:
Team took ownership of delivery, eliminating delays
Founder cut reactive work in half and regained freedom
Monthly profit increased by £15,000 (12%)
Agency growth resumed — new client pipeline improved 40%
The founder described the change as “transformational, finally running the business rather than being run by it.”
Ready to Reset Your Business Like They Did?
If this sounds familiar, if you’re firefighting, overwhelmed, and ready for change - book your free Clarity Call today. We’ll pinpoint what’s blocking growth in your business and show you how to fix it in 90 days. No obligation. Just clarity.
